Edmiles Posted April 24, 2008 Report Share Posted April 24, 2008 Okay so I'm after an Eotech replica that is only stocked by an Asian (China or Taiwan) retailer called DragonRed. I have never ordered from them before, however I came across this distubing thread after googling them: http://www.airsoftforum.com/board/index.php?showtopic=97508 Anyone have any experience with them? I really would like this sight but I sure don't want to get scammed for it. Thanks. Link to post Share on other sites
jagfish Posted April 25, 2008 Report Share Posted April 25, 2008 I've ordered a few things from them without fail. However, one time I ordered the wrong item. I was in a rush, so ordered the item I had intended before returning the other. I got an authorization number and sent the first item back. It was refused back to me and I never got the PayPal refund, so that wasn't so great. But ordering products, no issues for me at all.... Link to post Share on other sites
Involved6 Posted April 25, 2008 Report Share Posted April 25, 2008 I've shopped from them multiple times. Each time, service was speedy, top quality, and the owner was personable in his communications. Link to post Share on other sites
Edmiles Posted April 25, 2008 Author Report Share Posted April 25, 2008 Ok cheers guys. I placed my order earlier today, however I didn't get an order confirmation - just a paypal reciept e-mail. Is that normal? Link to post Share on other sites
Involved6 Posted April 25, 2008 Report Share Posted April 25, 2008 Yes, its normal Not to mention time difference, with them being closed out of business hours and such Never did figure out if the contact/owner/guy was in HK or California. If its Cali, its only 7:34am there as I write this Link to post Share on other sites
babuka Posted April 25, 2008 Report Share Posted April 25, 2008 My payment for couple of Eotech replicas (my first order) from DragonRed has been sent with PayPal on 19 April 2008. Got the package tracking number from DragonRed through PayPal on my e-mail on 25 April. Everything seems to be fine for me (I didn't expect same day dispatch and next day delivery =))) Sure, parcel will be delivered as quick as any parcel from Hong Kong. Also, communications with guy from DragonRed was simply excellent and he responded promptly to all my e-mails. Very pleased with DragonRed service and... looking forward for my parcel =) =) Link to post Share on other sites
Sean10171 Posted April 26, 2008 Report Share Posted April 26, 2008 I have ordered from them and have had no problems from them. Link to post Share on other sites
da_ragin_ajun Posted April 26, 2008 Report Share Posted April 26, 2008 They ship quickly; I sent my payment for my m910 replica and it came within the business week Link to post Share on other sites
tome Posted June 27, 2008 Report Share Posted June 27, 2008 Sorry for the almost necro post I might need to return something to dragonred and i noticed on their return policy that the buyer has to pay all the postage fees of returning and resending even if the product itself arrived faulty. Is this really how they do things? Has anyone had experience of returning faulty goods to dragonred? Link to post Share on other sites
Ascendance610 Posted June 27, 2008 Report Share Posted June 27, 2008 Most online retailers follow that policy along with a 15% restocking fee. Link to post Share on other sites
Thorbard Posted June 27, 2008 Report Share Posted June 27, 2008 I might need to return something to dragonred and i noticed on their return policy that the buyer has to pay all the postage fees of returning and resending even if the product itself arrived faulty. Quite often if you include the receipt for the postage in the parcel they will refund the return postage if it does turn out to be faulty. Don't know about Dragonred though. Link to post Share on other sites
hugh_b Posted June 27, 2008 Report Share Posted June 27, 2008 I ordered a eotech 552 from dragonred a couple of weeks ago, received it within a week, great all round service Link to post Share on other sites
tom lawson Posted June 27, 2008 Report Share Posted June 27, 2008 Sorry for the almost necro post I might need to return something to dragonred and i noticed on their return policy that the buyer has to pay all the postage fees of returning and resending even if the product itself arrived faulty. Is this really how they do things? Has anyone had experience of returning faulty goods to dragonred? Yeah, my Eotech 552 arrived faulty and I had to pay the return postage A bit tight if you ask me.. Link to post Share on other sites
tome Posted June 28, 2008 Report Share Posted June 28, 2008 Thanks for the reply guys Maybe i've been spoilt by Ebaybanned's excellent returns policy. When my ris was faulty, they asked me for a picture and then refunded me my money and told me i didn't have to send the item back when i offered to. Tom Lawson - Out of interest, what was wrong with your one? Did you have to pay postage for the return and the resend as it says on that page? Link to post Share on other sites
tom lawson Posted June 28, 2008 Report Share Posted June 28, 2008 Tom Lawson - Out of interest, what was wrong with your one? Did you have to pay postage for the return and the resend as it says on that page? Not sure, it worked for about 5 minutes out of the box (with Duracell AA batteries, not the Chinese ones they send) and then the reticule stopped showing in the screen. Yeah, I had to pay the return postage and send it back to them, but they did give me a refund even before I had sent it, which was good. Hope that helps, Tom Link to post Share on other sites
RedScare Posted July 15, 2008 Report Share Posted July 15, 2008 well, i hope this is not necro posting, but people need to be informed about this. I purchased a replica eotech from Dragonred and not to long ago the elevation nub broke off, with a gentle turn. So i sent several emails, which dragonred ignore the first couple. they told me that they couldnt do anything. So I told them that they refunded another user for the same problem and they told me that it was against their policy. so i sent them a few more emails, including one with a picture of the damage, and they are completely ignoring me. I also left a bad review on their website and they keep on deleting it. when i was buying stuff, they gave me lighting fast service, but when i have a problem, they dont want to deal with me at all. Link to post Share on other sites
L4byr1nth Posted July 15, 2008 Report Share Posted July 15, 2008 If that happened over here, I would be straight on the phone to Trading Standards. Keep on at them mate, is all I can say... They'll give in eventually! Ben. Link to post Share on other sites
RedScare Posted July 15, 2008 Report Share Posted July 15, 2008 well, i cant do anything, if theyre ignoring my emails. =/ Link to post Share on other sites
Pariah_WP Posted July 15, 2008 Report Share Posted July 15, 2008 Well you could order from them, have them take your money and then not ship anything. Then when you mail them about not getting anything they could simply ignore you. NEVER replying to your emails. Eventually you will try to cancel the purchase and the bank will return the money to you. It is at this point that they will either email you about your order or ignore you completely. That is my only experiences with them. So...yeah. Link to post Share on other sites
yyc Posted July 15, 2008 Report Share Posted July 15, 2008 well, i cant do anything, if theyre ignoring my emails. =/ First of all, I am sorry for the faulty product. However as I know from my colleagues, Mr. RedScare tried to return a product that has been used for over a month and broken. Just as many other HK, china retailers, we can't provide warranty on ACM products due to the poor QC. We tested our products before shipping out and if the product was faulty out of box, we do exchange or refund. Link to post Share on other sites
Hendrix2247 Posted July 16, 2008 Report Share Posted July 16, 2008 First of all, I am sorry for the faulty product. However as I know from my colleagues, Mr. RedScare tried to return a product that has been used for over a month and broken. Just as many other HK, china retailers, we can't provide warranty on ACM products due to the poor QC. We tested our products before shipping out and if the product was faulty out of box, we do exchange or refund. You represent Dragon Red? Link to post Share on other sites
tome Posted July 16, 2008 Report Share Posted July 16, 2008 First of all, I am sorry for the faulty product. However as I know from my colleagues, Mr. RedScare tried to return a product that has been used for over a month and broken. Just as many other HK, china retailers, we can't provide warranty on ACM products due to the poor QC. We tested our products before shipping out and if the product was faulty out of box, we do exchange or refund. I don't know the details of RedScare's case, but i do know about the 552 that i bought from you. If you guys check them before sending out, then you need to check them better. Evidently no-one checked the attachment thumbscrew on my 552 and i had to clean the thread myself. You may consider this a minor thing, but at the end of the day I paid some hard earned money for a product that doesn't work properly until i fix it Link to post Share on other sites
yyc Posted July 16, 2008 Report Share Posted July 16, 2008 I don't know the details of RedScare's case, but i do know about the 552 that i bought from you. If you guys check them before sending out, then you need to check them better. Evidently no-one checked the attachment thumbscrew on my 552 and i had to clean the thread myself. You may consider this a minor thing, but at the end of the day I paid some hard earned money for a product that doesn't work properly until i fix it I am sorry to hear that. For scopes/flashlights, we turn it on and try the basic features( brightness adjustment, green/red switch etc ). However I admit we can't test a product thoroughly. ACM products always have little this or that issues due to the nature of this airsoft business in china. Tome You may ask for 5% discount in your future purchase. Link to post Share on other sites
speculator Posted July 16, 2008 Report Share Posted July 16, 2008 I've ordered several products from dragon red with no problems whatsoever. What I do love is the speedy shipping (took me more than 2 weeks to get an order from ebaybanned). Will definitely keep ordering from again (until my yearly trips to asia of course) Link to post Share on other sites
Sniperman15 Posted July 17, 2008 Report Share Posted July 17, 2008 Just placed an order, fingers crossed Link to post Share on other sites
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