stewpidbear Posted June 14, 2008 Report Share Posted June 14, 2008 Ordered a molle bandolier on the 22nd May, despatched 25th May, never arrived in the UK/Post Office system. Contacted Ebaybanned, who just say it was posted, and appear to be doing nothing about it. I can't chase despatch in HK, it's down to them, and they're not doing it. Jessetam whp appears to be customer support just repeats herself and does nothing to sort problem out. Have ordered three things from EB, and had 2. So going by that 1/3 orders go missing! Yes I know it's a simplification, but am getting really frustrated by the situation. Link to post Share on other sites
Rob15 Posted June 14, 2008 Report Share Posted June 14, 2008 I've had similar problems, 2 orders haven't arrived at all and part of one never arrived either, emailed many times (Jesse and Paul) who have both said the orders have been shipped multiple times. If it was within 60 days i'd get a paypal dispute on the go, sadly by the time i had given up with them it was past the 60 day limit so i've just written it off as bad luck, as a rule i consider HK sellers as shifty bastards, you win some you loose some i say. Link to post Share on other sites
stewpidbear Posted June 15, 2008 Author Report Share Posted June 15, 2008 Thanks mate, have just opened a Paypal claim, see if that does anything. Link to post Share on other sites
gunnermaniac Posted June 16, 2008 Report Share Posted June 16, 2008 I have had problems with them in the past (VERY late shipping, not responding to emails etc) Fair to say I don\'t order from them anymore. Hope the problem gets resolved. Link to post Share on other sites
kie Posted June 16, 2008 Report Share Posted June 16, 2008 Right guys i ordered some gear about 3 weeks ago now from this lot... never got a reply, should i start to worry or is this the norm for Ebaybanned? k Link to post Share on other sites
Involved6 Posted June 16, 2008 Report Share Posted June 16, 2008 I was extremely disappointed with EbB. It took near to 2-3 weeks for my EOTech to arrive, during which time I was not updated on my status. I have never, however, had trouble with DragonRedairsoft, and will most likely use them exclusively from here on out. Link to post Share on other sites
stewpidbear Posted June 16, 2008 Author Report Share Posted June 16, 2008 Dispute is in progress, I'm going to give them one more week, and then it's going to a Claim status. Even on paypal dispute, they just keep repeating themselves, and take no notice of the stated facts. Never going to use these people again. Link to post Share on other sites
bjorn Posted June 17, 2008 Report Share Posted June 17, 2008 I placed my order with them on 5-th of June, havent got a tracking number yet but as I can see they dont seem to send you one anyways. Hopefully will get my stuff soon. Link to post Share on other sites
StarMonkee Posted June 17, 2008 Report Share Posted June 17, 2008 I ordered a few things back on the 1st of the month. I politely emailed them asking if the items had been dispatched as I'd not received an update from them, needless to say next day I got an email from Jesse with my tracking number only to find my items in the UK and on there way to the parcel force depot in Newcastle. Seems like its getting consistent service out of them thats the trouble. Link to post Share on other sites
ryan92 Posted June 17, 2008 Report Share Posted June 17, 2008 i ordered a metal body on the 6th of june, arrived yesturday. But parts where missing from it, so i will have the joy of dealing with them to try to get these parts sent, not to impressed with them i must say. Link to post Share on other sites
Rob15 Posted June 17, 2008 Report Share Posted June 17, 2008 Right guys i ordered some gear about 3 weeks ago now from this lot... never got a reply, should i start to worry or is this the norm for Ebaybanned? k All the orders that did go well with EB arrived within 10 - 12 days so i'd start pestering them with emails and consider a paypal dispute and claim. Link to post Share on other sites
McArthur Posted June 18, 2008 Report Share Posted June 18, 2008 I ordered a black CIRAS, after them not replying to my emails I get VERY stroppy with them and opened a PayPal dispute. I had three different people from EbayBanned giving me daily updates of my order, they were very nice about it Once they get their *albatross* into gear, they're good. Link to post Share on other sites
bjorn Posted June 18, 2008 Report Share Posted June 18, 2008 Update on my order: After I send an email asking for tracking numbers, I got a reply next day with 2 tracking numbers. Everything seems good atm, although they are still being shipped and my 2 packages were put into transport not 48h later as calimed on websites but 5 days later excluding weekend AND their holiday. Hope to get my stuff soon. Bjorn Link to post Share on other sites
bjorn Posted June 20, 2008 Report Share Posted June 20, 2008 Update- got 1 of my packages today, second one should be inbound in 2 days. First is all there. Bjorn Link to post Share on other sites
stewpidbear Posted June 20, 2008 Author Report Share Posted June 20, 2008 Update: Just had an email through Paypal that I am getting a refund. Would have preferred the item, but better than nothing. Perhaps a one off, will try with another order to see. Fingers crossed. Link to post Share on other sites
stewpidbear Posted June 21, 2008 Author Report Share Posted June 21, 2008 The Post Office turned up this morning with the missing package! It's been in this country since the 25th May lying around some depot. It took EB and Paypal to sort this all out. That is one problem, when ordering from abroad, if something goes wrong it's the sender who has to sort the problem out, even if it's not their country. So thank you to EB after all! Link to post Share on other sites
bjorn Posted June 26, 2008 Report Share Posted June 26, 2008 Update on mine also - got all the stuff I ordered from Ebaybanned, although it took a few days longer then expected considering I have ordered from RSOV, WGC, Unco and DEN. All good now, Thanks EB Link to post Share on other sites
Cpt. Shadow Fox Posted June 29, 2008 Report Share Posted June 29, 2008 Is there any way to actually get them to respond to an email? I've emailed them a couple times now nicely requesting for an update on my package and haven't gotten a response at all. I have a feeling my order hasn't even been shipped out yet. Should have gone with dragonred... Link to post Share on other sites
Pureownage Posted June 29, 2008 Report Share Posted June 29, 2008 Everytime I email them with a question I get no answer as well Link to post Share on other sites
L4byr1nth Posted June 30, 2008 Report Share Posted June 30, 2008 Kyle, maybe they just don't like you... Ben. Link to post Share on other sites
Pureownage Posted July 1, 2008 Report Share Posted July 1, 2008 But everybody likes me... *cue tumbleweed rolling across thread* Link to post Share on other sites
LordElpus Posted July 1, 2008 Report Share Posted July 1, 2008 make sure you double check junk mail. even though i have them on my contact list, some reason hotmail still puts their mails in junk. Link to post Share on other sites
Victory Posted July 1, 2008 Report Share Posted July 1, 2008 Check it. Just received an e-mail from Paul. This explains your problems, I'm sure. Hi all Buyer, Since the restricted in and export policy during the olympic game, the shipping period will be got 2-3 days longer than normal. Even i do not sell airsoft gun, but i am noticed that some China AEG factory is considering to stop the production and export on AUG (olympic game), do not forget, AEG is illegal at China. regards Paul I've always had excellent service with them...Paul always comes through. -Vic Link to post Share on other sites
justin.kovacs Posted July 1, 2008 Report Share Posted July 1, 2008 Just got the same one.... Link to post Share on other sites
Pureownage Posted July 2, 2008 Report Share Posted July 2, 2008 There we go Link to post Share on other sites
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