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Walther PPK/S (New Version)
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Well I'm never using them again
It started off so well too. I was after some 9mm blanks but they were out of stock, so I emailed asking when they'd be in stock. To my suprise I got a text message to my mobile that evening saying something to the effect: "have just put one box of 9mm blanks up on the website but do be quick"
I ordered a load of stuff in the next day (10th of July), most of it was for the Skirmish club/business, £220 worth of stuff! A few days later I then got told the grenades I ordered in were out of stock and could I wait a week (I could).
A week later I emailed to ask what was going on. I then got told the grenades were in stock but everything else on my order was now out of stock! As the days passed I emailed and phoned until I eventually got someone to send out the grenades I badly needed for the next game, they arrived on the 3rd of August with the 9mm blanks but that was it.
I've emailed several times to ask what was happening with the rest of the order, their website has shown the items to be in stock but I don't even get a reply using the standard email address, last email I'd recieved was dated 31st July. I sent an email every few days asking what was going on - I wasn't desperate for the stuff, assumed they were quite busy. After 4 weeks of no response to my emails I decided to send an email every day for a week because I felt like being pedantic! Surely someone was reading the emails?! Friday I emailed a different email address I had from them, a "Stephen Madley" who replied the same day and had this charming response:
Why don't you try the phone?!
I expalined to him that I was still missing items and wanted to know when they were going to arrive.
Saturday I recieved NO email back, however I had an email from worldpay stating I had been issued a refund! Nice, I didn't actually want a refund, I wanted the stuff I'd paid for!
So congratulations to Airsoft World/Scotland for having THE WORST customer serivce. Make you wonder how they got "Airsoft International UK Retailer" award!!